A Business Manager's Complete Guide to SalesForce CRM

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A Business Manager's Complete Guide to SalesForce CRM, Improve collaboration, elevate proficiency and facilitate more productive business relationships in your organization.

Created by John Wiley & Sons, Inc

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What Will I Learn?

• Become a Salesforce.com power user, fluent in key terminology and proficient in the functionality.
• Learn how to integrate outlook emails, contacts, appointments and keep synchronized.
• Effectively use Chatter; post, follow and make comments improving communication and collaboration with co-workers.
• Plan out sales stages and strategies in Salesforce.com.
• Filter and sort Leads, Accounts, Contacts, Opportunities and other lists with ease.
• Learn the fundamentals of Views, Reports Dashboards.
• Identify coaching opportunities and best practices for the Sales Manager role.